Operations Management 10th Edition By Nigel Slack, Alistair Brandon-Jones, Nicola Burgess
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- Pages
- 769
- File size
- 43.46 MB
- Format
- Digital PDF
- Course
- Management
- Category
- eBook[PDF]
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About this ebook
The 10th edition of Operations Management by Nigel Slack, Alistair Brandon-Jones, and Nicola Burgess is built around the "4 Ds" model of operations management: Direction (strategy), Design (processes and facilities), Delivery (planning and control), and Development (improvement). [1]
The book covers 19 core chapters, which map out as follows according to the Pearson Table of Contents: [1]
1. Introduction and Strategic Direction
- Operations management: Introduction to how organisations create and deliver services and products.
- Operations performance: Focuses on societal judgment and core performance metrics like quality, speed, dependability, flexibility, and cost.
- Operations strategy: Aligning operational resources with broader long-term business goals. [1, 2, 3]
2. Design of Processes and Operations
- Product and service innovation: Designing what the business delivers.
- The structure and scope of supply: Determining vertical integration, outsourcing, and supply networks.
- Process design: Configuring the workflow of physical or digital tasks.
- The layout and look of facilities: Architectural and spatial arrangement of operational spaces.
- Process technology: Assessing the impact of automated systems and digital tools.
- People in operations: Managing human elements, job design, and workplace organization. [1]
3. Planning and Control (Delivery)
- Planning and control: General principles of balancing demand and supply.
- Capacity management: Matching operational output capability with customer demand over time.
- Supply Chain Management: Managing the holistic flow of materials and services through vendor pipelines.
- Inventory management: Managing stock control, safety buffers, and material requirements.
- Planning and control systems: Information systems used to coordinate scheduling and resource allocations.
4. Development and Improvement
- Operations improvement: Strategies for continuous evolutionary growth in efficiency.
- Lean operations: Shifting towards a comprehensive and holistic approach to minimizing waste across systems.
- Quality management: Techniques for maintaining standards, continuous inspection, and customer satisfaction.
- Managing risk and recovery: Anticipating operations disruptions, failure modes, and business continuity.
- Project management: Planning and executing discrete, non-routine operational tasks. [1, 2]
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