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Managing Business Process Flows: Principles of Operations Management 3rd Edition By Anupindi, Chopra, Deshmukh; Mieghem, Zemel

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353
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2.18 MB
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About this ebook
Managing Business Process Flows: Principles of Operations Management (3rd Edition) by Ravi Anupindi, Sunil Chopra, Sudhakar D. Deshmukh, Jan A. Van Mieghem, and Eitan Zemel provides a data-driven, quantitative framework for analyzing, designing, and managing operational processes in both manufacturing and service industries. [1, 2, 3]
Core Themes and Structure
  • Process View: Views any business as a system of interconnected processes transforming inputs into outputs.
  • Process Metrics: Focuses on tracking flow rate, flow time, and inventory to evaluate performance.
  • Process Drivers: Examines uncertainty, variability, and batching as key factors affecting throughput and lead times.
  • Strategic Alignment: Connects operational design directly to broader business and supply chain strategies. [1]
Key Operational Concepts
  • Little’s Law: Relates inventory, flow time, and flow rate (I = R × T).
  • Bottleneck Analysis: Identifies capacity constraints to maximize system output.
  • Queuing Theory: Manages wait times and congestion caused by random arrivals or service variations.
  • Safety Inventory: Buffers against demand and supply uncertainty.

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