A Guide to Computer User Support for Help Desk and Support Specialists 6th Edition By Fred Beisse
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- Pages
- 707
- File size
- 22.24 MB
- Format
- Digital PDF
- Category
- eBook[PDF]
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About this ebook
A Guide to Computer User Support for Help Desk and Support Specialists, 6th Edition by Fred Beisse is a comprehensive textbook published by Cengage Learning that equips current and future IT professionals with the communication skills and technical knowledge required for technical support roles. [1, 2]
Book Identification Details
- Author: Fred Beisse
- Publisher: Cengage Learning
- Publication Date: September 23, 2014
- Print Length: 688 pages
- ISBN-13: 978-1285852683
- ISBN-10: 1285852680 [1]
Key Coverage and Features
The text covers the end-to-end responsibilities of support professionals across 12 chapters, focusing on both soft skills (customer service, technical writing) and technical knowledge (troubleshooting, installation, and management). It also addresses topics like user support operations, needs assessment, and, as noted in, legacy environments and tools. [1, 2, 3, 4, 5]
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eBook-A-Guide-to-Computer-User-Support-for-Help-Desk-and-Support-Specialists-6e-Fred-Beisse.pdf
22.24 MB
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