A New Approach to Resilient Hospitality Management: Lessons and Insights from Kyoto, Japan By Yoshinori Hara, Senko Ikenobo, Spring H. Han
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- Pages
- 152
- File size
- 7.72 MB
- Format
- Digital PDF
- Course
- Education
- Category
- eBook[PDF]
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About this ebook
A New Approach to Resilient Hospitality Management: Lessons and Insights from Kyoto, Japan is an academic and professional book published by Springer Nature that explores the sustainable management strategies of traditional Japanese organizations. [1]
Core Focus and Philosophy
The book centers on omotenashi (the nuanced, implicit Japanese standard of customer service) and blends it with modern organizational resilience. It uses Kyoto—the cultural capital of Japan—as a foundational case study to examine how century-old ethics can guide businesses through modern disruptions, such as digital transformation and post-pandemic recovery. [1, 2, 3, 4]
The text balances two core themes:
- Tradition: Longevity, community respect, and multi-stakeholder harmony.
- Innovation: Adapting modern IT frameworks, service technology, and business models to intangible values. [1, 2, 3, 4]
The Authors
The book is co-authored by three distinct experts from corporate, academic, and cultural backgrounds:
- Yoshinori Hara: A Professor at Kyoto University's Graduate School of Management specializing in innovation management and service technology frameworks. [1]
- Senko Ikenobo: The Headmaster Designate of Ikenobo (the 560-year-old historical school of flower arranging/ikebana) and an Adjunct Professor who provides deep cultural and philosophical insights. [1, 2]
- Spring H. Han: An Associate Professor at Kyoto University focusing on sensory marketing, hospitality management, and user experience. [1]
File included
eBook-PDF-A-New-Approach-to-Resilient-Hospitality-Management-Lessons-and-Insights-from-Kyoto-Japan-By-Yoshinori-Hara-Senko-Ikenobo-Spring-H.-Han.pdf
7.72 MB
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